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        Repairs & maintenance
    • + Managing your tenancy
      • +
        Managing your tenancy
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        Looking after your home
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Your home & services
We're here to help. This section contains a range of useful information, you can use the links below to find out more about paying your rent, reporting a repair, raising a complaint, giving us your feedback, and much more.

Contact us My Trust

Pay rent

costs

Report a repair

contact-phone

Make a complaint or give praise

customer-exp

Benefits advice & support

benefits

Apply for a medical adaptation

apply

Repairs & Maintenance

Need to raise a repair, request an adaptation to your property or would like more information about your responsibilities or ours?
Repairs & maintenance Our & your responsibilities Rechargeable repairs Right to repair Emergency, urgent & routine repairs Cyclical & investment works Medical adaptations Report a repair Damp, mould & condensation Looking after your home

Payments & Benefits Advice

Need help paying your rent, find out all the ways to pay your rent, need benefits advice or support with the cost of living?
Paying your rent Benefits advice service Cost of living

Managing Your Tenancy & Home

While living with us in your home you will likely need to make changes to your tenancy as things change. Have you got a question about getting a pet, needing digital help, adding someone to your tenancy or even leaving your Trust home?
Medical adaptations Damp, mould & condensation Digital help Your Customer Partner Ending your tenancy Making improvements to your home Subletting Adding a person to your tenancy Tenancy succession Swapping your home Pets Guest accommodation Mobility scooters

Keeping Safe & Secure

Feeling safe and secure in your Trust home is important to us. Need to know how we keep your property safe and secure, manage anti-social behaviour and domestic abuse or need some help with health & wellbeing?
Lithium batteries Keeping you safe Anti-social behaviour Domestic abuse Health & wellbeing

Engaging With Us

We love to engage with our customer, this helps us understand what is important to you, what is going well and what could be better. You can engage with us in lots of ways and we will always aim to keep you informed.
Get involved Your Customer Partner Trust Talk Feedback & complaints
Trust Housing Association
Affordable homes.
Exceptional care.

Telephone: 0131 444 1200 (Edinburgh)
Telephone: 01698 377200 (Wishaw)
info@trustha.org.uk
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© 2025 Trust Housing Association. Registered Scottish Charity No. SC009086. Registered by the Scottish Housing Regulator HEP 143. Registered under the Co-operative and Community Benefit Societies Act 2014, No. 1778R(S). Registered as a Scottish Property Factor, No. PF000333. We are a not-for-profit housing association registered with, and regulated by, the Scottish Housing Regulator, the Care Inspectorate and the Office of the Scottish Charity Regulator.