If we carry out a repair that is classed as being your responsibility, we will ask you to pay back the cost of the repair. The following sections outline some of the occasions where this may occur.
Tenant Damage or Neglect
If a repair has arisen because you have not taken proper care of your property or because you, a member of your household or a visitor has damaged it, you as the tenant will be held liable to either:
- Repair the damage to a standard acceptable to the organisation
- If we have to carry out the work, pay the costs incurred
Lost keys & Entry Damage
You should never attempt to force entry to your home by forcing the door as this damages the door itself, the frame and the lock. Should you do this, you will incur the costs to have the damage repaired. If it is necessary to gain entry into your home, we can arrange this.
We advise you to leave a spare set of keys with a trusted neighbour, a nearby relative or a friend.
When you report a repair to us, you will be asked to let us know when our contractor can get access to your home. If you give a specific date and time but do not provide access, you will be charged for the call out, including any travelling time.
If you’ve been a victim of criminal damage, we may pay for the repair. You must report it to the police and get an incident number. You’ll need a valid crime reference number if the police have been in attendance - you may be responsible for the cost of the repair if this is not provided.