Right to repair
Under the Housing (Scotland) Act 2001, Scottish Secure Tenants and Short Scottish Secure Tenants have a right to have small urgent repairs carried out by their landlord within a given timescale.
Right to Repair
Under the Housing (Scotland) Act 2001, Scottish Secure Tenants and Short Scottish Secure Tenants have a right to have small urgent repairs carried out by their landlord within a given timescale. This is called the Right to Repair Scheme and it applies to all of our tenants.
The Scheme covers certain repairs up to the value of £350 and these repairs are known as qualifying repairs. These are listed below, along with the relevant response times.
Repairs to new homes
There are occasions when your home is under warranty (generally, for the first year after they are built). This will result in us asking the builder to return to the property and repair any defects. It may take longer for them to carry out the repair than our usual response times.
- Blocked flue to open fire or boiler - 1 day
- Toilet not flushing where there is no other toilet in the house - 1 day
- Significant leaks or flooding from water or heating pipes, tanks, cisterns - 1 day
- Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house - 1 day
- Blocked sink, bath or drain - 1 day
- Total loss of water supply* - 1 day
- Partial loss of water supply - 3 days
- Total loss of electric power* - 1 day
- Partial loss of electric power* - 3 days
- Total or partial loss of gas supply* - 1 day
- Total or partial loss of space or water heating where no alternative heating is available - 1 day
- Unsafe power or lighting socket, or electrical fitting - 1 day
- Insecure external window, door or lock - 1 day
- Unsafe access path or step - 1 day
- Loose or detached banister or handrail - 3 days
- Unsafe timber flooring or stair treads - 3 days
- Mechanical extractor fan in internal kitchen or bathroom not working - 7 days
*It should be noted that in most circumstances when you suffer from a total loss of electric power, gas or water supply it will be the responsibility of the public utility company that provides these services (Scottish Power, Scottish Gas or Scottish Water) to reinstate your supply. Unfortunately, we have no control over the response time for these companies.