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Lithium-ion batteries are found in many modern-day devices, such as mobile phones, laptops, e-cigarettes, and electric scooters. It’s important to understand how to use them and dispose of them safely.

We are consulting with our customers, applicants and other stakeholders to get your views.

We have recently been successful in gaining more funding to support our customers, adding to our list of initiatives offering Cost of Living support directly to them. This time, we have been granted £120,000 by SFHA (Scottish Federation of Housing Associations) to support the delivery of energy efficient measures including small appliances and essential warmth items for Social Housing tenants. This includes the distribution of heated blankets, duvets, slow cookers and air fryers. The products we will provide to our tenants will contribute to mitigating the negative impacts of the combined Energy Crisis and Cost of Living Crisis. The provision of Air Fryers and slow cookers provide energy efficiency savings. These products also promote healthier eating, while slow cookers reduce the need for use of cooking oils/pans. High Tog Winter Duvets will have the most benefit for households that are forced to keep the heating off/very low overnight to save money. Heated throws will also be a cost-effective alternative to keeping warm where central heating is kept off/low. The Social Housing Fuel Support Fund is funded by the Scottish Government and managed and administered by the Scottish Federation of Housing Associations. It aims to provide practical support to social landlords’ tenants to mitigate fuel poverty, and to help them to manage, or reduce, their fuel costs.  Gillian McCusker, Head of Customer Experience (Landlord), commented: ‘We recognise these continue to be difficult times for our customers, so we were delighted to recently receive funding from the Scottish Federation of Housing Associations to support the delivery of energy efficient measures including small appliances and essential warmth items. This funding will allow us to provide vital support to our customers over the coming winter months.’

We're delighted to report that three of our Care and Support Service Branches were recently visited by the Care Inspectorate and all three passed the inspections with flying colours, with an overall grade of 5 (Very Good) across all the services visited.

We recently published our Annual Performance Report for the financial year 2022-23, available to download from our website now.

We’re excited to let you know about a brand-new service, the Housing Association Energy Advice Support Service. The service is free and gives our tenants access to energy information, advice and advocacy, in partnership with Changeworks. One to one support is also available for those who need it most.