Useful Documents
Our documents page has the most recent tenant newsletters, strategies, tenant information and much more.
You can ask us for a copy of any of our policies - just get in touch to find out more. This is part of our commitment to the Scottish Federation of Housing Association's (SFHA) model publication framework - you can find out more on the SFHA's website.
Applying for a Home
Data Protection & Freedom of Information
Complaints Consent Form
A consent form to allow a representative to raise a complaint on behalf of a customer.
Download pdf (119.3 KB)
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Decision Making
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How we're Performing
Info & Guidance
Complaints about a regulated body factsheet
The Scottish Housing Regulator has published new a factsheet about complaints
Download pdf (375.8 KB)
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Significant Performance Failures Information
The Scottish Housing Regulator has published new a factsheet about significant performance failures
Download pdf (602.2 KB)
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Scottish Government Open Letter to Tenants
A large print version of an open letter from the Scottish Government to tenants of council, housing association and housing cooperative properties about the changes happening as lockdown restrictions ease in Scotland.
Download pdf (160.2 KB)
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Scottish Government Open Letter to Tenants
An open letter from the Scottish Government to tenants of council, housing association and housing cooperative properties about the changes happening as lockdown restrictions ease in Scotland.
Download pdf (155.2 KB)
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COVID19 Benefits Advice
Advice on the benefits available during COVID19.
Download pdf (128.6 KB)
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Count Us In
Meeting the changing needs and expectations of ethnic minority older people in Scotland
Download pdf (1012.3 KB)
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A Guide to Getting Better Streets and Pavements
Trust Housing and Living Streets
Download pdf (3.4 MB)
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Our Services
Our Strategies
The Time Is Now - Come and Join Us!
Information pack for a new batch of jobs we are advertising as part of our new 3-year business strategy, The Time Is Now.
Download pdf (760.0 KB)
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Vision & Mission
Promoting Equality, Respecting Diversity, Embedding Inclusion
Download pdf (508.4 KB)
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Policy & Procedures
Resource Management
Spending
Tenant Involvement
Tenant Leaflets & Guidance
Electric Scooters Guidance
Guidance on electric scooters for tenants.
Download pdf (207.8 KB)
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Repairs and Maintenance
What you need to know about repairs and maintenance
Download pdf (605.4 KB)
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