Changeworks Energy Advice Support Service

We’re excited to let you know about a brand-new service, the Housing Association Energy Advice Support Service. The service is free and gives our tenants access to energy information, advice and advocacy. One to one support is also available for those who need it most.  

We know that managing your energy bills can be worrying and at times confusing. The Housing Association Energy Advice Support Service is here to help. We’ve partnered with Changeworks to deliver this service, they are Scotland’s leading environmental charity and experts in providing energy advice and support. 

The service aims to help you stay affordably warm at home and includes: 

• Access to the Housing Association Energy Support Service online advice library. 
• Regular emails or letters over the coming months around energy advice. 
• Access to telephone advice from Changeworks for more in-depth energy advice. 
• Tailored one to one support over the phone from Changeworks, if you have more complicated problems such as energy billing issues or debt and are looking to speak to someone. 

The Housing Association Energy Support Service online advice library can be accessed here, or you can call Changeworks for a paper copy of the guides.  

You can contact Changeworks on freephone 0800 870 8800 between 9am-5pm, Monday-Friday to request printed materials, or if you feel you need some additional support or a more detailed chat. 

It doesn’t cost anything to use the service so it’s worth having a look online to see how it could help you manage your energy at home.   

For more help and information, please visit our Cost of Living page here.