Trust Housing, Care & Support Provider Menu Menu icon

Our Performance

We like to aim high, and aspire to be excellent at everything we do. We are also committed to continually improving our performance. It’s important to us to be open and transparent about how we’re doing. That’s why we share our results on this website, so anyone can read it.

How will customers know we are performing?

Annual Assurance Statement

Each year, all landlords must declare to the Scottish Housing Regulator that they have met the Regulatory Standards and Requirements. This is a new process which started for 2018/19. 

Trust's Board gathered to review and assess a comprehensive bank of evidence which supports our Annual Assurance Statement to the Regulator. For further details, please read our Annual Assurance Statement 2018/19 or get in touch with any questions - info@trustha.org.uk

Annual Return of the Charter

All landlords must report their results every May to the Scottish Housing Regulator www.scottishhousingregulator.gov.uk. The Scottish Housing Regulator then produces an annual report so you can see how we compare against other landlords. This report is published annually in August and is available on the Regulator’s website.

Trust Performance Report

With help from our tenants we also assess our own performance and publish an annual Performance Report by October each year.

Tenants get involved with designing the report every year. We always aim to make sure that our reports are easy to read and include all the key information. We also make sure that our tenants know where they can find their latest copy.

See our most recent Performance Reports below:

Wishaw & District Housing

From 1st December 2019, Wishaw & District Housing Association ceased to exist as an independent housing association and became part of Trust Housing Association.  The last Annual Return of the Charter to the Scottish Housing Regulator was for the financial year 2018/19.  You can read their most recent performance report below:

Tenant Newsletter

We include performance updates in our tenant newsletter Trust Talk, which you can find on our Useful Documents page. 

If you have a question or any feedback about our performance we’d like to hear from you - drop us a line at info@trustha.org.uk