Change to ‘Out of Hours’ Repair Reporting
Trust has recently been through a competitive procurement process for our telecare alarm receiving services. The outcome of the process is that we are moving from Hanover Telecare to Bield Response 24 (BR24). The new contract with BR24 will formally start from, 27th May 2025.
Our updated ‘Out of Hours’ repair reporting phone number moving forward will be 0141 959 9927. Only ‘out of hours’ emergency calls should use this number. Please read below for more information.
Our repairs service will continue to operate as usual and provide you with the best quality and timely solutions. To report any repair issues, it is important that all repairs and maintenance enquiries are logged via our Repairs Team in the first instance to allow us to:
- Record every repair/maintenance inquiry in one central place
- Prioritise workloads
- Meet our target timescales, and
- Provide the best possible service to our customers.
If you a have a non-emergency repair or maintenance enquiry, you should contact our Repairs Team by:
- via our ‘Report a Repair’ form on the Trust website or through the MyTrust portal.
- email RTeam@trustha.org.uk
- phone 0131 444 1200
The Repairs Team will be able to assist you in most cases, however they may request one of our Reactive Repairs and Maintenance Inspectors to call you to find out more details or to arrange to carry out an inspection.
If your repair is an emergency, it's important that you call us immediately, as follows:
- During office hours - 0131 444 1200
- Out of hours - 0141 959 9927