Alternatives to applying online
If you're unable to complete your application online, we have other options for you. These options will take longer to process, so please bear this in mind.
Request a posted paper copy
This can be the slowest way of applying for your new home, but we understand this may be the preferred method for some.
If you prefer we can arrange for a paper copy of our application form to be posted to you. Please call our Customer Solutions Team on 0131 444 1200 to request your copy today.
What happens after I apply?
Based on your answers, you'll be awarded a points score. We will review your answers and make sure you've got the right amount of points and that everything is filled in properly. Once we're happy everything is right, we will add you to our waiting lists.
When one of our homes becomes available, we will run a shortlist against it. If the home is a good match for you, you'll appear on this shortlist. These lists are ordered by the number of points each suitable applicant has which helps us prioritise needs.
Our Customer Experience team will work their way down the list, contacting people to see if they would be interested in the home, arranging viewings and making offers.
Need help or have a question?
We know that applying for a new home can sometimes be confusing, please give our customer solutions team a call on 0131 444 1200 and a member of the team will be happy to help.