Skip to content
Trust Housing Association
Register Login
Register Login
  • Your home & services
    • + MyTrust
    • + Your Customer Partner
    • + Paying your rent
    • + Benefits advice service
    • + Repairs & maintenance
      • +
        Repairs & maintenance
    • + Managing your tenancy
      • +
        Managing your tenancy
    • + Feedback & complaints
    • + Anti-social behaviour
    • + Looking after your home
      • +
        Looking after your home
    • + Keeping you safe
    • + Owner services
    • + Get involved
    • + Digital help
  • Find a home
    • + Living with Trust
    • + What is social housing?
    • + Later Living Housing
    • + General Needs Housing
    • + Mid Market Rent Housing
    • + Location search
    • + How to apply
    • + Property enquiry
  • About us
    • + Our people
    • + Purpose, culture & values
    • + Our strategy
    • + How we're performing
    • + Governance
      • +
        Governance
    • + Investing in affordable homes
    • + Net Zero
    • + Equality, diversity & inclusion
    • + Happy to Translate
    • + Freedom of Information
    • + Procurement
    • + Fair Work First
  • News
  • Resources
  • Careers at Trust
  • Contact us
Listen
  1. Home
  2. Search

Search

Annual Complaints Report 2023-24
Annual Complaints Report 2023-24
Download Annual Complaints Report 2023-24 PDF 1mb
Annual Complaints Report 2022-23
Annual Complaints Report 2022-23
Download Annual Complaints Report 2022-23 PDF 1mb
Annual Complaints Report 2021-22
Annual Complaints Report 2021-22
Download Annual Complaints Report 2021-22 PDF 651kb
Annual Complaints Report 2020-21
Annual Complaints Report 2020-21
Download Annual Complaints Report 2020-21 PDF 1mb

Managing your tenancy

There’s no place like home. In this section you'll find information about managing your tenancy, from owning pets, tenancy succession, making improvements and how to end your tenancy.
Complaints Performance Q2 2024-25
Complaints Performance Q2 2024-25
Download Complaints Performance Q2 2024-25 PDF 1mb
Complaints Performance Q1 2024-25
Complaints Performance Q1 2024-25
Download Complaints Performance Q1 2024-25 PDF 1mb

Cost of living

We understand that you might be worried about the cost of living and what it means for you and/or your family, that's why it's important to know what help and support is available to you.

Making improvements to your home

We understand that you may want to improve or alter certain aspects of your home. If you want to carry out alterations to your home, you need to receive permission before any works can start.
CE08 - Membership Policy
CE08 - Membership Policy
Download CE08 - Membership Policy PDF 362kb

Trust membership

We have over 100 members across Scotland, membership is open to anyone over the age of 16 at a cost...

Feedback & complaints

We really value complaints and feedback and use information from them to help us improve the services we deliver to you. We don't always get it right but we strive to deliver 10/10 experiences everytime.
  • «
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23 (current)
  • 24
  • 25
  • 26
  • 27
  • 28
  • »
Trust Housing Association
Affordable homes.
Exceptional care.

Telephone: 0131 444 1200 (Edinburgh)
Telephone: 01698 377200 (Wishaw)
info@trustha.org.uk
Customers
  • +
    MyTrust
  • +
    Find a home
  • +
    Living with Trust
  • +
    Your home & services
  • +
    Paying your rent
  • +
    Report a repair
  • +
    Owner services
  • +
    Get involved
  • +
    Happy to Translate
  • +
    Contact us
Corporate
  • +
    About us
  • +
    Our people
  • +
    Purpose, culture & values
  • +
    Our strategy
  • +
    Current vacancies
  • +
    Fair Work First
  • +
    Equality, diversity & inclusion
  • +
    Freedom of Information
  • +
    News
  • Contact us
  • Privacy Policy
  • Accessibility
  • Cookie Policy
  • Modern Slavery Statement
© 2025 Trust Housing Association. Registered Scottish Charity No. SC009086. Registered by the Scottish Housing Regulator HEP 143. Registered under the Co-operative and Community Benefit Societies Act 2014, No. 1778R(S). Registered as a Scottish Property Factor, No. PF000333. We are a not-for-profit housing association registered with, and regulated by, the Scottish Housing Regulator, the Care Inspectorate and the Office of the Scottish Charity Regulator.