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Privacy and cookies


This privacy policy explains what personal information we collect from users of this website and how we use it. This policy forms an agreement between you (the end user) and us (Trust Housing Association), defining the conditions under which you may access any information and services available through the website.

You may need to submit personal information about yourself in order to receive information on our website. Any information you give us will be treated in line with this privacy policy. By submitting personal information to us, you are agreeing to us using this information as described in this policy.

What information do we collect?

The type of personal information includes your name, address and postcode, email address, telephone number, unique reference numbers and IP address. We will also use and store the information to administer, support, improve and develop our services.

Usually, we'll collect personal information:

  • When you make a complaint
  • So we can see and respond to your comments, questions and suggestions
  • So we can send out the requested information.

Your right to get a copy of the information we hold about you

You can get a copy of any personal information that we hold about you. If you would like a copy of this information or if you have any questions about our use of personal data, please email 

or write to:

Data Protection Lead
12 New Mart Road
EH14 1RL

Please remember to include your name and to clearly describe what information you would like to see.

If any of the information we hold is incorrect you can ask us to amend it, and we may change this policy at any time, at our discretion and in response to changes in applicable law. 


Cookies are stored on your computer, mobile phone or tablet when you visit most websites. We can access these cookies when you visit our site in the future. These files monitor and improve the way the website is used, and help to keep it secure.

You can choose to block or delete cookies, but if you do not do this, continuing to use our website constitutes permission for us to use cookies.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your device to locate the file or directory that stores cookies. Our cookies will have the names:

Cookies set by this website

csrftoken - A security cookie that stores a unique ID that the server uses to protect against CSRF attacks. No personal information. Does not expire.

Set by Google Maps and/or Google Translate 

These are used by Google applications like Maps and Translate to track the user session and unique preferences.

  • SS Expiry 10 years
  • SID Expiry 10 years
  • NID Expiry 6 months
  • HSID Expiry 10 years
  • APISID Expiry 10 years
  • SAPISID Expiry 10 years
  • SSID Expiry 10 years
  • PREF Expiry 2 years

Set by Google Analytics

  • __utma Used to identify unique visitors to the site. Contains a unique but anonymised ID. Expiry 2 years.
  • __utmb Used to track a user's session. With each new page visited the expiration is set for 30 minutes.
  • __utmc Used in conjunction with __utmb to track a visitor session. Expires when you exit the browser.
  • __utmz Used to determine how the user arrived at the site. Updated with each new page visited. Expiry 6 months.
  • __utmv Sometimes used as part of custom reporting segments. Expires when you exit the browser.
  • __utmx Sometimes used as part of multivariate reporting. Expires when you exit the browser.

Purpose: These cookies collect information about how our visitors use this site. This data is collected anonymously and is used to help improve this website’s functionality. For more information, see Google Analytic’s page on safeguarding your data.

You can opt out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on.

The Google Analytics cookies collect information about your use of our website (including your IP address). This information will be stored by Google on servers in the USA. Google will use this information to evaluate activity on our website, creating reports on website activity and providing other services relating to website activity and internet usage.

Google may also pass this information to third parties if they're legally required to do so, or where such third parties process the information on Google's behalf. Google does not associate your IP address with any other data held by Google.

Note that there are many other cookie names used by Google which may come into play at any time. Third party cookies can change at any time. 

Managing cookies

Most Internet browsers allow users to control the acceptance of cookies via the browser’s settings. Visit to find out how to configure these settings on a number of major browsers.

Please remember that, if you delete our cookies or disable them you may not be able to access certain parts of our website.

Our full Privacy Policy can be accessed here.