Trust Housing Annual Rent Consultation
We are consulting with customers on our annual rent increase from 17 November 2025 to 19 December 2025 and really want to hear your views, as we know the decisions we make impact you directly.
We have written to all customers to advise you of the outcome of the recent Rent and Service Charge review, to seek your views on the proposed annual rent increase for 2026/27 and outline what all this might mean for your rent and service charges from 1st April 2026. If you have not received this letter, please contact your Customer Partner as soon as possible.
We appreciate this year’s consultation may be complicated to follow alongside the annual rent and service charge review. For this reason, we have kept the annual rent consultation letter as simple as possible and prepared the detailed leaflet below for customers who would like further information.
There are a number of short videos available below to also help explain this information – just click on the one most appropriate for you and the services you receive.
Please take the time to give us your feedback on the Annual Rent Consultation, your feedback is important to us. You can leave your feedback here.
If you have any questions or need help to understand this year’s proposal and what it means for you, please drop us an email to the Rent Consultation inbox at RConsultation@trustha.org.uk or contact your Customer Partner. We are here to help.
We have created short videos based on the information within your letter. Under the section What Does This Mean For Me? You can watch an additional video based on the information. Please click on the link below for the video related to your circumstances.
Your rent has increased but less than £25
Your rent has increased but is capped at £25
Your rent is lower but will be harmonised with annual increase