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COVID-19 Rent Advice

The rent you pay is the lifeblood of the Association and the services we provide for our tenants, but we recognise that the Coronavirus pandemic is affecting all of us in a huge number of ways with every day bringing new challenges.

One concern is that people are either losing their jobs or working reduced hours, resulting in smaller incomes coming into the home.   For advice please contact the Rent Team on 0131 444 1200 who will be happy to hear from you. For more complex benefits issues we may refer you to our Welfare Benefits Officer, Aisha Nadeem who will call you back as soon as possible.

We want to reassure our tenants that we are aware of this and want to work with our tenants affected and also help in the following ways:

If you are not sure how to pay your rent when you cannot get out to the bank, Post Office or Paypoint you can by:

  • Direct Debit:  just call the Rent Team, you can set up a new direct debit by phone
  • Phone: you can pay by card, just call the Rent Team
  • Telephone/Internet banking: call the Rent Team for details and  we will confirm your tenancy reference number
  • Allpay App: just let the Rent Team if you need a new Allpay card to pay your rent with

It is important to know that the government has announced emergency legislation to suspend new evictions from social or private rented accommodation during the coronavirus crisis.

We are committed to ensuring that we provide advice and support to anyone who finds themselves in financial hardship as a result of the pandemic. 

We will work with you to find an arrangement that you can manage. When the country gets back to normal, we can review this arrangement and agree a way for the arrears to be cleared over a longer period of time than we’d usually agree to.

If you are worried about arrears, you can contact our Rent Team on 0131 444 1200 or email info@trustha.org.uk, or visit our contact us page for further details.