COVID-19 Updates and Information
New Scottish Government restrictions 22 September
The Scottish Government has annouced new restrictions to try to drive down the coronavirus infection rate across Scotland. The First Minister has advised that these restrictions will be kept under review. The first review will be in three weeks.
Everyone has an important role to play – please follow the guidance.
Seeing family and friends in people’s homes
- You must not meet with anyone from another household indoors (unless you are in an “extended household”).
- You must not meet in your home or in their home.
- You can still visit indoors if providing essential shopping, support or care. All hygiene precautions should be strictly followed.
- These rules also apply to children, although there are very limited exemptions for childcare.
Seeing family and friends outdoors
- A maximum of six people from two households can meet in outdoor spaces.
- You should limit as far as possible the total number of households you meet in a day.
- Under-12s do not count towards the maximum number of households or number of people who can meet outdoors. Under-12s do not have to physically distance.
- A maximum of six 12 to 17-year olds can meet in outdoor spaces, with no household limit. Physical distancing is still required.
People who were shielding
- People who were shielding are being advised to be extra careful and think about the risk involved in any activity.
Seeing family and friends in public spaces
- A maximum of six people from two households can meet in public indoor spaces such as cafes, pubs and restaurants.
- Children under 12 from those two households do not count towards the limits.
- Pubs, restaurants and all hospitality settings will be required to close at 10pm.
- Table service will continue to be required in all hospitality premises.
- You should only travel with members of your own, or your extended, household. It is recognised that there may be occasions when there is no alternative but to travel with people from outwith your household. This should be limited as much as possible.
- Limit the amount of people in the vehicle as far as possible.
- Sit as far apart as possible in the vehicle, avoiding face to face.
- Keep the car windows open to increase ventilation
- Wear a face covering, unless you are exempt.
- Clean your hands before and after your journey.
- If the vehicle is your responsibility, clean the door handles and other areas that people touch.
- If you regularly share transport, try to share with the same people each time.
- More support is available if you need to self-isolate - contact your local Council.
- Tradespeople can still come into your home to do repairs or other tasks.
- People should work from home if possible.
The new confidential Tracing App is now live. “Protect Scotland” can be downloaded to your smartphone. The App will anonymously notify App users you’ve been in close contact with, should you, or they, test positive.
Our four offices in Edinburgh, Wishaw, Glasgow and Arran remain closed until further notice, with staff continuing to work from home where they are able to do so. You can continue to contact our headquarters in Edinburgh by phoning 0131 444 1200 or by emailing email@example.com. Remote staff are available:
- Monday to Thursday 9am to 5pm
- Friday 9am to 3:45pm
If you need to contact us urgently out of hours please contact a member of onsite staff (if applicable) or call Hanover (Scotland) on 0345 604 4686.
Tenants who live in our Wishaw & District properties should phone 01698 377200; text 07529 777345 or email firstname.lastname@example.org. An external mailbox has been erected at the front of the office if you wish to contact us by post. If you have an emergency repair outwith office hours please contact us on:
- Heating/hot water 01698 533917
- All other emergencies 0800 999 2520
Resuming Some Services
Customer Services Update
We are closely following Scottish Government guidelines, and are pleased to now be in a position where we can have new tenants move into our properties. Over the course of lockdown we have built up a backlog that needs to be cleared and made ready to allocate, though we are working through these as quickly as possible.
Keeping everyone safe is still our highest priority, so we have redesigned our viewing and sign up processes for new tenancies to ensure we comply with social distancing, as well as all other hygiene measures that need to be in place for the safety of current tenants, prospective tenants and staff.
Our staff have been working hard in continuing to provide all of our support and care services to tenants throughout this time, and we are following guidelines closely to see what we can support our tenants to do and access as we move through the different phases of the Route Map. In line with this guidance, tenants are receiving services and connecting with family and friends in their homes and garden areas, inline with proper social distancing rules. At present, our communal lounge and dining areas remain closed, but this is being kept under review.
Repairs and Maintenance Update
We are also now able to slowly reintroduce the works and services that were part of everyday life before lockdown. While we maintained emergency repairs and servicing of gas boilers throughout, we are now expanding this to include all categories of repairs. We have kept a backlog of requests made over lockdown and are currently working through these as quickly as possible. We are also resuming grass-cutting, and the external painting programme for this year will start shortly.
You may see more tradespeople internally as we carry out repairs to central boilers, lifts and kitchen equipment. We are also resuming our Fire and Maintenance inspections, so some tenants may receive requests from us to inspect the main door of their flat.
Again, the safety of our tenants and staff is our highest priority. Tradespeople will only enter flats where the tenant has agreed for a repair to be carried out or for their door to be inspected, and where all members of the household can follow guidelines and isolate in a separate room from the tradesperson. If you are self-isolating or do not wish to have tradespeople in your home, we can catch up on any necessary repairs once your isolation period is over or once you are happy to allow access to your home.
Keeping All Tenants and Staff Safe
Even though restrictions are being lifted, it is very important to continue following the Scottish Government’s guidelines on social distancing and hygiene. You can find this information on the Scottish Government website by clicking here.
Staying in touch
We will continue to update information regularly on our website at www.trustha.org.uk.
If you have any queries or need further information, please get in touch by calling 0131 444 1200 or visit our Contact Us page for further details.
This remains a challenging time for us all. We want to thank you, our tenants and customers, for your understanding.