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COVID-19 Contact Update

Trust's frontline staff team are key workers during these unprecedented and challenging times. They continue to work on our sites across the length and breadth of Scotland making sure our tenants are cared for and continue to receive the range of services we offer.

Our frontline team are fully supported by our office staff team. In order to minimise the spread of COVID-19, and In line with Government guidelines, our office staff are now all working remotely with our four offices in Edinburgh, Wishaw, Glasgow and Arran now closed to the public and staff until further notice.

You can continue to contact our headquarters in Edinburgh by phoning 0131 444 1200 or by emailing info@trusta.org.uk. When you phone you will have 6 options:

  • 1 - If you would like to make a rent payment or are worried about paying your rent
  • 2 - If you would like to speak to someone about a repair for your property
  • 3 - If you would like to speak to someone about moving into or out of a Trust property
  • 4 - If you are a supplier or want to speak to someone in the finance department
  • 5 - If you would like to speak to someone about recruitment
  • 6 - All other enquiries

Please select one of the above 6 options and our remote working team will be ready to help you during working hours.

Please note that we will only be carrying out essential repairs until further notice.

Remote staff will be available during working hours - Monday to Thursday 9am to 5pm and Friday 9am to 3:45pm. If you need to contact us urgently out of hours please contact a member of onsite staff (if applicable) or call Hanover (Scotland) on 0345 604 4686.

Tenants who live in our Wishaw & District Housing properties should phone 01698 377200; Text 07529 777345 or email wishawdh@trustha.org.uk. An external mailbox has been erected at the front of the office if you wish to contact us by post. If you have an emergency repair out with office hours please contact us on: Heating / Hot Water 01698-533917, all other emergencies 0800 999 2520. For more information on contacting your Housing Officer please visit https://www.wishawdha.org.uk/housing/find-your-housing-officer/.