Trust Housing, Care & Support Provider Menu Menu icon

COVID-19 Updates and Information

Updated 11/01/21

Latest restrictions

We continue to do all we can to keep our tenants and staff as safe as possible. For most of our tenants, that means we will be:

  • carrying out essential repairs only

  • suspending any planned works (like new kitchens and bathrooms) and only completing work that has already started

  • continuing to repair and reallocate empty properties

  • closing our offices, except for tasks that cannot be done at home – but staff can still be easily contacted.

       Any work that we need to do will be done as safely as possible, in line with the Scottish Government guidance that is in place at that location.

Everyone has an important role to play – please follow the guidance.

Contacting Us

Our four offices in Edinburgh, Wishaw, Glasgow and Arran remain closed until further notice, with staff continuing to work from home where they are able to do so. You can continue to contact our headquarters in Edinburgh by phoning 0131 444 1200 or by emailing Remote staff are available:

  • Monday to Thursday 9am to 5pm
  • Friday 9am to 3:45pm

If you need to contact us urgently out of hours please contact a member of onsite staff (if applicable) or call Hanover (Scotland) on 0345 604 4686.

Tenants who live in our Wishaw & District properties should phone 01698 377200; text 07529 777345 or email An external mailbox has been erected at the front of the office if you wish to contact us by post. If you have an emergency repair outwith office hours please contact us on:

  • Heating/hot water 01698 533917
  • All other emergencies 0800 999 2520

Staying in touch

We will continue to update information regularly on our website at

If you have any queries or need further information, please get in touch by calling 0131 444 1200 or visit our Contact Us page for further details.

This remains a challenging time for us all. We want to thank you, our tenants and customers, for your understanding.