Trust Housing Association Ltd. A national housing Association providing mainly housing for older people, we operate in most areas of Scotland.

Jobs | Job definitions
Text Size:          

Job definitions | Housing Assistant

Department: Customer Services

Reports to: Housing Operations Manager

Purpose of Post: To ensure the efficient and effective letting/re-letting of properties in line with the Association’s allocation policies.

Main Duties

Allocations

  1. To implement and administer all stages from the issuing of application forms through to the creation of tenancies including :
    • Giving advice on housing options to applicants and/or their family or advocates.
    • The issue, receipt, pointing and assessment of applications for housing.
    • Arranging and monitoring home visits.
    • Requesting, actioning and monitoring nomination requests.
  2. To create and maintain tenancy and financial records on both computerised and non-computerised systems.
  3. To maintain and regularly update waiting lists for Association properties.
  4. To implement, monitor and report on nomination arrangements in place with Local Authority Housing Departments.
  5. Produce allocation reports and statistics as required by the Association (including those for Customer Services Sub-Committee, Committee of Management, Scottish Homes).
  6. To produce, record and monitor appropriate records in relation to SCORE, HOMES etc.
Charges
  1. To review, amend and implement necessary changes to monthly/annual charges on both computerised and manual systems in line with the Association’s policies on rent and service charges.
  2. To calculate and implement necessary adjustments to charges to tenancy starts, ends and amendments, including the finalisation of former tenant rent accounts.

General Administration

  1. To administer effectively the Association’s requirement for TV and concessionary TV licences in respect of its developments.
  2. To receive, check, code and pass for authorisation accounts relating to developments (excluding maintenance related items).
  3. To maintain and keep updated development information sheets.
  4. Other associated administrative duties as reasonably directed by the Association.