Emergencies
Emergencies
An emergency repair is restricted to circumstances where there is danger to life, a safety hazard or the potential for more extensive damage to property.
We aim to have emergency repairs attended to within three hours. The priority for our contractors is to make the hazard safe. In some circumstances our contractors will be able to complete the repair during the emergency call. However, follow-up work will often be required and this will be issued as an urgent or routine repair, depending upon the particular circumstances.
Examples of emergency repairs are:
- toilet blocked and overflowing
- severe leakage of water from pipes or sanitary fittings
- serious roof leak
- electrical faults which are dangerous
- no electricity (where the electricity supply is not cut off by the supplier)
- gas leaks or no gas (where the gas supply is not cut off by the supplier)
- no water (where the water supply is not cut off by the supplier)
- security (for example, where an external door will not lock)
If you report an emergency repair you must stay in until a contractor has visited you.
In an emergency situation, we may need immediate access to your home. An example of this situation may be where a water leak is resulting in flooding to adjacent properties. In these circumstances, a member of our staff or the Police will normally accompany the contractor.
Contacting your Service Manager, Housing & Support or Property Officer
Each Association development has both a named Service Manager, Housing & Support and Property Officer. In staffed developments their details can be found on the development notice board. You can also obtain the name of your Housing or Property Officer by telephoning your local Association office (contact us)