Your Views
Trust Housing Association aims to provide a first class service but there may be occasions when you’re not happy about something. Trust has a complaints process through which we deal with expressions of dissatisfaction, or instances in which there has been a service failure. We welcome the opportunity to address your complaints and encourage you to use this on line facility to make your concerns known to us. However, if you do not wish to express dissatisfaction about the Association and have a more general comment or suggestion, please use the Comments & Suggestions section of the website to give us your views.
Trust Housing Association aims to provide a first class service but there may be occasions when you’re not happy about something. If this is the case it is important that you tell us.
Our Complaints Procedure Information Leaflet is available on our website under ‘Trust Literature’ in the ‘About Us’ section. This contains details of how the complaints process works.
If you have a complaint then please 
use this on-line form to provide us with details of it. You can also complain to us by post, over the phone, or face to face at a staffed development. Contact details can be found on our website, see ‘Contact Us’.
Trust Housing Association aims to provide a first class service and we are constantly trying to improve. Your comments and suggestions are essential within this process of improvement.
Is there something that you think we could do better, something we don’t do that you think we should, or even something that you think we do well and you want to let us know? If so then please use this on-line form to provide us with your comments and suggestions. All of your views are welcome.