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Trust Literature

We believe in making the maximum amount of information available to our customers and sharing information with other organisations.

Details of the information available to download directly from this web site is given below. If you require information which is not shown, or have difficulty downloading a document then please contact one of our offices or use this info@trustha.org.uk

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News Items

 

Measuring Social Return on Investment of Stage 3 adaptations.

 

Corporate Strategy 2008-13

Our Corporate Strategy outlines our values, mission, objectives and goals for the period 2008-13. Below is an update of our strategic plan for year 4 of the 5 year planning period. We now utilise a customised strategy management system called Clearview which contains all of the detail behind our plan. Further information is available from our Strategy and Performance Manager at our Head Office (see ‘Contact Us’ section for details)

Corporate Strategy
Corporate Strategy (PDF)

 

General Information

Annual Accounts 2011
Housing Support Update June 2011
Annual Report 2010
Easy Guide to Benefits for 60+ (2011-2012)
Important Information about Housing Support
“Housing for Older People” biannual multilingual newsletter

 

Tenant Newsletter

Volume 15 - Tenant Newsletter Summer 2011
Volume 12 – Tenant Conference 2010

 

Tenant Participation

Tenant Participation Starter Pack
Tenant Participation Strategy 2008-11
Tenant Participation Strategy 2008-11 Summary
Tenants' Handbook (PDF)

 

Your Home

Shared Ownership Handbook (PDF)
Right to compensation (PDF)
Right to repair (PDF)
Right to information & consultation (PDF)
Scottish Housing Quality Standard (PDF)

 

Policies

Allocations Policy
Voids Policy
Isle of Arran Homes allocation policy
Guest Bedrooms Policy
Pets Policy
Complaints Policy (PDF)
Rent, accounting & arrears policy (PDF)
Allocation Policy (PDF)
Do you have a complaint? (Info Booklet) (PDF)

 

Performance

Performance Information 2010-11

 

Consultation


 

Customer Satisfaction Surveys

 

Landlord Services Satifaction Survey 2010 - Summary Results
Supported Housing (Service user) Survey Results 2010

 

Board Minutes

Previous Minutes are available on request
Schedule of meetings 2012
Minute of board meeting held on 28 July 2011
Minute of board meeting held on 19th May 2011
Minute of Board Meeting held on 24th March 2011
Minute of special board meeting held on 17th February 2011
Special Board Meeting of 17th February 2011 - Appendix 1
Minute of Board meeting held on 27 January 2011
Schedule of Meetings 2011