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Trust Literature

We believe in making the maximum amount of information available to our customers and sharing information with other organisations.

Details of the information available to download directly from this web site is given below. If you require information which is not shown, or have difficulty downloading a document then please contact one of our offices or use this info@trustha.org.uk

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News Items

 
• Measuring Social Return on Investment of Stage 3 adaptations.
 

Corporate Strategy 2008-13

Our Corporate Strategy outlines our values, mission, objectives and goals for the period 2008-13. Below is an update of our strategic plan for year 4 of the 5 year planning period. We now utilise a customised strategy management system called Clearview which contains all of the detail behind our plan. Further information is available from our Strategy and Performance Manager at our Head Office (see ‘Contact Us’ section for details)

Corporate Strategy
Corporate Strategy (PDF)
 

General Information
• Annual Accounts 2011
• Housing Support Update June 2011
• Annual Report 2010
• Easy Guide to Benefits for 60+ (2011-2012)
• Important Information about Housing Support
• “Housing for Older People” biannual multilingual newsletter
 

Tenant Newsletter
• Volume 15 - Tenant Newsletter Summer 2011
• Volume 12 – Tenant Conference 2010
 

Tenant Participation
• Tenant Participation Starter Pack
• Tenant Participation Strategy 2008-11
• Tenant Participation Strategy 2008-11 Summary
• Tenants' Handbook (PDF)
 

Your Home
• Shared Ownership Handbook (PDF)
• Right to compensation (PDF)
• Right to repair (PDF)
• Right to information & consultation (PDF)
• Scottish Housing Quality Standard (PDF)
 

Policies
• Allocations Policy
• Voids Policy
• Isle of Arran Homes allocation policy
• Guest Bedrooms Policy
• Pets Policy
• Complaints Policy (PDF)
• Rent, accounting & arrears policy (PDF)
• Allocation Policy (PDF)
• Do you have a complaint? (Info Booklet) (PDF)
 

Performance
• Performance Information 2010-11
 

Consultation
 

Customer Satisfaction Surveys

 
• Landlord Services Satifaction Survey 2010 - Summary Results
• Supported Housing (Service user) Survey Results 2010
 

Board Minutes
Previous Minutes are available on request
• Schedule of meetings 2012
• Minute of board meeting held on 28 July 2011
• Minute of board meeting held on 19th May 2011
• Minute of Board Meeting held on 24th March 2011
• Minute of special board meeting held on 17th February 2011
• Special Board Meeting of 17th February 2011 - Appendix 1
• Minute of Board meeting held on 27 January 2011
• Schedule of Meetings 2011